DETAILED

Hermes Cruise Ha Long is a premium cruise operating in Ha Long Bay, known for its elegant design that blends modern style with classic touches. The cruise offers both day trips and overnight journeys, combining sightseeing with high-quality Asian–European cuisine, entertainment activities, and stunning views of the UNESCO World Heritage site. Hermes Cruise is well-suited for individual travelers, families, and groups organizing events or gala dinners on the bay.

INCLUSIONS AND EXCLUSIONS

1. Inclusions

Welcome drink
Entrance fees for sightseeing attractions
Luxury cabin with air conditioning, private balcony, and en-suite bathroom on board
02 lunches, 01 dinner, and 01 breakfast for the 2-day-1-night program
03 lunches, 02 dinners, and 02 breakfasts for the 3-day-2-night program
Complimentary bottled water in the room (1 bottle per guest per day), fresh fruit in the cabin
Complimentary 01 bottle of Chilean or Australian wine for Royal room, with fruit set-up
Complimentary 01 bottle of French wine for President room, with fruit set-up
Kayaking
Travel insurance included in the sightseeing ticket
VAT included

2. Exclusions

Air tickets and airport transfers
Visa fees
Massage services
Beverages, tips, and personal expenses
All services not clearly mentioned above
Round-trip transfer by Univer Dcar limousine: Hanoi – Ha Long – Hanoi. Pick-up time in Hanoi Old Quarter and Hanoi Opera House from 08:20 to 09:00. Estimated drop-off time in Hanoi from 14:30 to 15:00

POLICIES

1. Cancellation and refund policy in case of bad weather (no sailing permission granted)

Content	Fee level
Lunch on board, no bay sightseeing	2,400,000 VND/ pax
Bay sightseeing with lunch on board	3,000,000 VND/ pax
No bay sightseeing, return to Hanoi and have lunch at a restaurant or hotel	1,800,000 VND/ pax
3-day-2-night program but only using services for 2 days 1 night	Charged based on the 2-day-1-night program rate

2. Special pricing policy for children

One child under 4 years old sharing a room with adults stays free of charge
One child from 5 to 10 years old sharing a room with adults is charged 75% of the adult rate
Children from 11 years old and above are charged as adults
For two children under 5 years old sharing a room with adults: one child stays free of charge, the other is charged 50% of the adult rate

3. Pricing policy for extra beds and cribs for babies.

Baby cot: free of charge
Extra bed for children: charged at 75% of the adult rate
Extra bed for adults: charged at the full adult rate

4. Surcharge policy for public holidays and festive periods

Surcharges may apply during holidays such as Christmas (24/12) and New Year’s Eve (31/12).

Date	Adults, children > 12 years old	Children from 5 to 11 years old	Children under 5 years old
Applicable for bookings on 24/12 and 31/12 annually	1,440,000 VND/ pax	1,080,000 VND/ pax	Free

5. Penalty and cancellation policy

Notice before departure	Penalty for groups from 10 rooms and above	Penalty for groups from 5 to 10 rooms	Penalty for groups under 5 rooms
More than 30 days	0%	0%	0%
15 – 30 days	50% of total service cost	30% of total service cost	0%
07 – 14 days	70% of total service cost	50% of total service cost	50% of total service cost
04 – 07 days	100% of total service cost	100% of total service cost	70% of total service cost
Less than 04 days			100% of total service cost