Please read these terms and conditions carefully before booking travel services with An Du T.S.T Co., Ltd. You agree to be bound by these terms and conditions by booking with us.
I. IMPORTANT NOTES
1. Health & Insurance
- You must know any health requirements or recommended precautions for your travel and carry all necessary vaccination documentation.
- You are responsible for ensuring that the travel insurance coverage is adequate for your needs and the activities you will be undertaking. We strongly advise you to obtain travel insurance that includes coverage for cancellation costs and assistance in the event of accidents or illnesses, including repatriation.
2. Prices
All prices quoted are in United States Dollars ($) unless otherwise stated. Please note that prices are subject to change. Price adjustments may occur due to factors beyond our control and result in increased costs for the services we arrange on your behalf.
- Prices are valid for 30 days from the date of the offer. After this date, prices and conditions may be adjusted.
- The cost of air tickets may change without prior notice from the airlines.
- Reservations made during peak times (Christmas, New Year, Vietnamese Lunar New Year, National Holidays) may be subject to additional charges.
3. Itinerary Exclusions
- We can provide you with a quote for additional services such as airport transfers, early check-in, or any other services you require.
- Hotel rooms are available from 14:00 on the day of arrival until noon on the day of departure. Additional charges will apply for early check-in or late check-out.
- All the services and tours mentioned are for informational purposes only and have not been booked. We will not make any reservations until we receive your confirmation.
- If any of the proposed services are unavailable when booking, we will offer alternative options or similar services to avoid changes to the program.
II. GENERAL BOOKING CONDITIONS
These terms and conditions govern holiday bookings and travel arrangements on our website. Please read these terms and conditions carefully.
1. Booking details
Review your confirmation invoice details and ensure all names, dates, and timings are correct. Notify us immediately if there are any errors. Make sure that the names provided match the names on the passports. The booking information you provide will be shared only with relevant suppliers and necessary individuals involved in providing your travel arrangements. This information may also be provided to public authorities, such as customs or immigration if required by law. By making this booking, you consent to the sharing of this information. Our full privacy policy can be found on An Du Travel Privacy Policy page.
2. Travel Documents and Requirements
- You are responsible for obtaining and carrying all necessary travel documents, including passports, visas, and health certificates, as required by the destination(s) you visit.
- An Du T.S.T Co., Ltd will not be held responsible for any delays, expenses, or losses incurred due to your failure to obtain or carry the necessary travel documents.
3. Payment Terms:
Book early 30 days before the check-in date
- 100% of the total amount within 3 days after receiving booking confirmation
- 30% or 50% of the total amount within 3 days after receiving booking confirmation, and pay the remaining 50% or 70% no later than 21 days before the check-in date.
Book early 21 days before the check-in date
- 50% of the total amount within 3 days after receiving booking confirmation, and pay the remaining 50% no later than 14 days before the check-in date
Book early 14 days before the check-in date
- 100% of the total amount within 24 hours of receiving booking confirmation
Book within 7 days before the check-in date
- 100% of the total amount within 24 hours after receiving booking confirmation
Book within 7 days before the check-in date
- 100% of the total amount after 24h receiving the booking confirmation
Book within 7 days before the check-in date
- 100% of the total amount after 24h receiving the booking confirmation
Book within 7 days before the check-in date
- 50% of the total amount within 24 hours after receiving the booking confirmation, and pay the remaining 50% no later than 3 days before the check-in date
Book within 7 days before the check-in date
- 100% of the total amount within 24 hours of receiving the booking confirmation
Book within 7 days before the check-in date
- 100% of the total amount after 24h receiving the booking confirmation
Book within 7 days before the check-in date
- 100% of the total amount after 24h receiving the booking confirmation
Book within 7 days before the check-in date
- 50% of the total amount within 24 hours after receiving the booking confirmation, and pay the remaining 50% no later than 3 days before the check-in date
Book within 7 days before the check-in date
- 100% of the total amount after 24h receiving the booking confirmation
Book within 7 days before the check-in date
- 100% of the total amount after 24h receiving the booking confirmation
Book within 7 days before the check-in date
- 100% of the total amount after 24h receiving the booking confirmation
Book within 7 days before the check-in date
- 100% total amount after 24h receiving the booking confirmation.
- Payments should be made according to the invoices provided and can be made via cash, credit card, or bank transfer.
- An Du T.S.T Co., Ltd reserves the right to cancel any bookings if full payment is not received by the specified due date.
- Clients are responsible for any bank charges related to transfers to An Du T.S.T Co., Ltd.
4. Cancellation or Amendments
All cancellations or amendments to your booking must be requested in writing and are subject to availability and the terms and conditions of An Du T.S.T Co., Ltd and the travel service providers.
4.1. Tour Cancellations by you
If you cancel after confirmation and deposit, a 10% administrative fee plus other charges imposed by hotels, airlines, and contractors will be applied. If cancellation occurs after full payment, full credit for future bookings (minus any charges by hotels or carriers) will be held. The following cancellation policy applies:
- Between 65 and 45 days before departure: 20% of the total tour cost
- Between 44 and 35 days before departure: 30% of the total tour cost
- Between 34 and 15 days before departure: 50% of the total tour cost
- Between 14 and 7 days before departure: 80% of the total tour cost
- 7 days or less before departure: 100% of the total tour cost
Please note that specific cancellation policies may apply to certain services, such as Halong Bay Cruises. Please consult our travel consultants for detailed information when booking.
4.2. Cancellations not by you
We strive to operate all tours as planned, but unforeseen circumstances may require alternative accommodations or services. Therefore, we reserve the right to modify or cancel any tour, accommodation, or arrangement at any time. We will notify you as soon as possible of any significant changes. In the event of a material modification or cancellation, we will make every effort to provide alternatives:
- Comparable or similar services, if available.
- Services of a lower standard, with a refund of the price difference.
- Full cancellation with a refund of all money paid.
In exceptional circumstances, tours must be canceled no later than 30 days before the scheduled departure. A full refund will be issued in such cases, but no further compensation will be provided. You and An Du T.S.T Co., Ltd agree to release each other from any further obligations that would have been enforced if the tour had not been canceled.
4.3 Infant and Child Prices
- Children under two years old: Free of charge for the tour, sharing an existing bed with parents, and 10% of the adult domestic airfare.
- Children aged 5 to 7 years: 50% of the adult tour price, sharing an existing bed with parents, and 75% of adult domestic airfare.
- Children aged 7 to under 11: 75% of the adult tour price, sharing an existing bed with parents, and 75% of the adult domestic airfare.
- 11 years old and above: Charged as adults. Airline child price policies apply.
Please note that some suppliers may impose additional fees for infants and children, and these will be communicated at the time of booking.
4.4 Feedback or Complaints
If you are unsatisfied with any aspect of the services we have arranged, please inform us as soon as possible so that we can address the issue.
4.5 Liability & Responsibility
- An Du T.S.T Co., Ltd is an intermediary between you and the travel service providers, such as airlines, hotels, and tour operators. We do not own or operate any travel services.
- An Du T.S.T Co., Ltd will not be held responsible for any loss, injury, damage, or delay caused by the acts or omissions of the travel service providers or any other third party.
- An Du T.S.T Co., Ltd will not be liable for any indirect ( death, personal injury...), consequential, or incidental damages arising from your use of our services.
4.6 Governing Law and Jurisdiction
- The jurisdiction's laws govern these terms and conditions where An Du T.S.T Co., Ltd is registered.
- Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
4.6 An Du T.S.T Co., Ltd Guarantee
We guarantee that our prices are the best and strive to deliver excellent services. We carefully select our partners, products, and services and regularly inspect them. We always endeavor to meet your needs.
By accessing, browsing, and using our website, completing a reservation, or using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions (including the privacy statement).
If you require more information or have further questions, please contact us at Support@andutravel.vn or call our hotline at +84-988-278-581 during working hours.
Please note that this content is based on the provided terms and conditions, and additional information may need to be added or modified based on specific requirements.
